Your questions,
answered clearly.
Everything you need to know about telehealth with Televiora: pricing, consultations, privacy, and what to expect from your first appointment.
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FAQ
Questions?
We have answers.
The things most people want to know before getting started.
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What can I expect from a consultation?
Your practitioner looks at the full picture: your history, lifestyle, and why previous approaches did not stick. They build a plan around your individual goals and health profile, not a generic template.
Do I need a GP referral?
No. You can book directly. Your practitioner reviews your health history as part of the consultation.
What happens during the consultation?
Your practitioner reviews your medical history, current health, and goals, then recommends an evidence-based approach that may be suitable. Treatment is only prescribed where clinically appropriate.
Is it private?
Completely. All records are stored securely under Australian privacy legislation. No waiting rooms, no one looking over your shoulder.
What if my plan is not working?
Your practitioner schedules regular check-ins and adjusts your plan as needed. You are never left without support.
How quickly can I start?
Complete the assessment when you are ready. Your practitioner will work with you to develop your plan following your consultation.
Can I ask a question before booking?
Of course. Send us a message via the contact form. No obligation, no pressure.
A few more answers,
while we have you.
Q. Is Televiora available everywhere in Australia?
A. Yes. We serve all states and territories, including regional and remote areas. Our practitioners are qualified, registered and able to consult with patients nationwide. Where medication is prescribed and deemed medically appropriate, estimated delivery timeframes may vary depending on your location.
Q. How do I book a consultation?
A. Start by completing the health assessment on our website. There is no payment required at that stage. Once submitted, a qualified practitioner reviews your answers, and you will be connected for a live video or phone consultation.
Q. Will I see the same practitioner each time?
A. We aim to pair you with a consistent practitioner for continuity of care. If your practitioner is unavailable, another clinician on your care team can step in with full access to your clinical notes, so you never have to repeat your story.
Q. Do you accept Medicare or private health insurance?
A. Where Medicare rebates apply, we assist you with the claim process. Some private extras policies cover telehealth consultations, and we provide itemised receipts you can submit to your insurer. Please check with your fund for details on your specific cover.
Q. Can I cancel or pause my plan at any time?
A. Yes. Subscription plans can be paused or cancelled from your account with no exit fee. You can step away at any check-in point with no penalty. We believe you should stay because the care is working for you, not because of a contract.
Q. Where is my data stored?
A. Your personal and health information is stored securely in accordance with the Privacy Act 1988 (Cth) and applicable state and territory health records legislation. Some technology services we use may process data in overseas locations. Before any overseas disclosure, we take reasonable steps to ensure the recipient handles your information in accordance with the Australian Privacy Principles. Full details are in our Privacy Policy.
Q. What if a consultation determines that telehealth is not suitable for me?
A. Telehealth has practical limitations. Some conditions may require an in-person examination, in-clinic investigations, or onward referral. If your clinician determines that a face-to-face appointment is more appropriate, they will let you know and help you find the right service.
Q. Will I definitely receive a prescription?
A. No, and that is by design. A prescription is only issued where your practitioner determines it is clinically appropriate based on your individual health assessment. Other valid outcomes include clinical advice, lifestyle recommendations, referral to another provider, monitoring, or a decision that no treatment is needed at this time. We provide a clinical service, not a prescription delivery service.
Q. How do you protect my privacy?
A. All consultations and records are managed in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth). We use encryption, access controls, and secure hosting. We will never share your health information without your consent, unless required by law (for example, mandatory reporting obligations). Full details are in our Privacy Policy.
Q. What does a consultation cost?
A. Consultation pricing is displayed on our website at the time of booking. We are transparent about costs, and there are no hidden charges. If medication is prescribed and dispensed, the cost of the medication is separate from the consultation fee. Where Medicare rebates apply, we help you with the claim.
Q. How long does a consultation take?
A. Your clinician will take whatever time is needed to properly understand your health and discuss the right approach for you. Consultations are not rushed. The length will depend on the complexity of your situation and the questions you have.
Q. What qualifications do your practitioners have?
A. Every practitioner on Televiora holds current registration with the relevant regulatory body and is based in Australia. Their qualifications and areas of clinical interest are displayed on our About page. We do not use overseas practitioners or automated prescribing systems.
Q. What happens if my plan is not working for me?
A. That is exactly why we include regular check-ins. Your clinician monitors your progress and adjusts your approach as needed. If something is not working, they will discuss alternatives with you. You are never left wondering what to do next.
Q. Is this a proper medical consultation or just an online form?
A. Every Televiora consultation is a live conversation with a qualified practitioner via video or phone. The health assessment is the first step, but it is not the consultation itself. Your practitioner will review your answers, ask follow-up questions, and discuss the right approach with you during the consultation.
Q. Can I get a medical certificate through Televiora?
A. Yes. If your practitioner determines it is appropriate during your consultation, they can issue a medical certificate. This is assessed on a case-by-case basis as part of your clinical appointment.
Q. I am not sure this is right for me yet. Can I just ask a question first?
A. Of course. Send us a message through the contact form or call us. There is no obligation, no pressure, and no cost for an enquiry. We would rather you feel confident before you book than rush into something that does not feel right.
Q. What should I do in a medical emergency?
A. Televiora is not an emergency service. If you or someone you know is experiencing a medical emergency, call 000 immediately. For mental health crisis support, contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636 (both available 24 hours, 7 days).
Three quick ways to get an answer.
Individual results vary based on your unique biology and commitment to the program. Assessment findings do not guarantee a particular outcome. Telehealth is not suitable for all health concerns. Your practitioner may recommend in-person assessment, urgent care, GP review, specialist referral, further investigation or no treatment depending on your circumstances.