Four clear steps
to
quality care.
Australian registered health practitioners. No waiting rooms, no surprise bills, no rushed appointments. Here is exactly what to expect from start to finish.
Available Monday to Friday 11am to 7pm, weekends 11am to 4pm (AEST)
Three steps to get started.
Here is how we make it simple.
Share your goals
A short health assessment covering your history and what you have tried.
Talk to a practitioner
A video or phone consultation with a qualified Australian practitioner.
Get your plan
If deemed medically appropriate, a personalised approach designed around your health and your life.
Medically Guided. Personally Yours.
Australian practitioners who listen first, then build a plan around you.
Start with an online health assessment.
No surprises.
Just four steps.
Your health assessment takes a couple of minutes. From there, a qualified practitioner takes the time to understand your situation and discuss the right approach for you.
Complete your health assessment
Tell us about your goals, medical history, and current medications. It is secure, straightforward, and there is no payment required to start.
- Takes around two minutes
- End-to-end encrypted
- Skip anything that does not apply
A qualified practitioner reviews your answers
An Australian registered health practitioner reads your responses and any uploaded results. You will then be connected by video or phone for a proper consultation.
- GPs and Nurse Practitioners
- Available Monday to Friday 11am to 7pm, weekends 11am to 4pm (AEST)
- Upload PDFs, lab results, and photos
Your personalised care plan
Your practitioner discusses a plan suited to you. If medication is deemed medically appropriate, it may be prescribed and dispensed by a registered Australian pharmacy. Not all patients will receive a prescription. Other outcomes may include clinical advice, lifestyle recommendations, referral, or monitoring.
- Clear plan in your dashboard
- Multiple care outcomes possible
- Transparent pricing, no surprise charges
Ongoing support when you need it
Stay in touch with your care team, attend regular check-ins, and adjust your plan as you progress. Your clinician monitors how things are going and makes changes where needed.
- Message your care team
- Regular check-ins included
- Pause or cancel at any time
Questions you might have
before you start.
Q. What if I do not get a prescription?
A. A prescription is only one possible outcome of a consultation. Your practitioner may recommend lifestyle changes, monitoring, referral, or a combination of approaches. The consultation itself has value regardless of the outcome, and you will leave with a clear understanding of your options.
Q. Is this a proper consultation or just a quick form?
A. Every Televiora consultation is a live conversation with an Australian registered health practitioner via video or phone. Completing the health assessment is the first step, but it is not the consultation itself. Your practitioner will take the time to understand your health, ask follow-up questions, and discuss the right approach for you.
Q. What happens to my information?
A. Your personal and health information is stored securely in accordance with the Privacy Act 1988 (Cth) and applicable state and territory health records legislation. We do not sell your data to anyone. Full details are in our Privacy Policy.
Q. Can I see the same practitioner each time?
A. We aim to pair you with a consistent clinician for continuity of care. If your practitioner is unavailable, another member of your care team can step in with full access to your clinical notes.
Have a question that is not answered here?
Where to begin, and what it costs.
These are the consultations that start a clinical program. One-off telehealth consultations are priced separately. You can see those fees on the General Telehealth page. Prices here are recommended clinic service fees. Pharmacy, pathology and external services are billed separately.
Clinical Discovery Call
Free ยท 10 minutes
An administrative discussion about our services, general patient goals, the consultation process and indicative service fees. It is not a clinical assessment and is not used to determine medicine suitability.
- Overview of the clinic's services
- General patient goals
- How the consultation process works
- Indicative service fees
- What information you will need
Initial Clinical Assessment
$149 to $199
A practitioner consultation reviewing your history, concerns and goals, with a treatment-options discussion and an initial care plan.
- Medical-history review
- Practitioner consultation
- Review of your concerns and goals
- Treatment-options discussion
- Pathology request where clinically appropriate
- Initial care plan
Clinical Review Consultation
$99 to $129
A follow-up consultation reviewing your progress and pathology, with a care-plan update and follow-up recommendations.
- Review of progress
- Review of pathology where applicable
- Treatment-suitability review
- Care-plan update
- Follow-up recommendations
Optional add-ons
Available alongside any program, itemised separately. Ongoing care memberships are shown on our Ongoing Support page.
Dietitian Consultation
A consultation with a qualified dietitian.
Exercise-Physiology Consultation
A consultation with a qualified exercise physiologist.
Comprehensive Pathology Coordination
Coordination of pathology requests and results. Excludes laboratory fees, which are billed by the provider.
Medical Records and Referral Coordination
Coordination of medical records and referrals to other providers with your consent.
Six-Month Health Review
A scheduled review to check in on your progress and update your plan.
Non-prescription Wellness Pack
Non-prescription wellbeing products, priced according to lawful retail-product costs.
Program fees relate to the consultations, monitoring, care coordination and administrative services described. They do not include pharmacy charges, pathology-provider fees or other external practitioner services unless expressly stated. Enrolment does not guarantee that any medicine will be prescribed or continued. All treatment decisions are made independently by an authorised practitioner following an appropriate clinical assessment. Additional fees may apply where further consultations, pathology, medicines or external services are required.
Televiora is a private telehealth service. We do not bulk bill and consultations do not attract a Medicare rebate. We provide an itemised receipt for your private health fund.
Qualified practitioners. Proper records. Quality Australian healthcare.
Individual results vary based on your unique health profile and engagement with any recommended care plan. A consultation does not guarantee a particular outcome.
Individual results vary based on your unique biology and commitment to the program. Assessment findings do not guarantee a particular outcome. Telehealth is not suitable for all health concerns. Your practitioner may recommend in-person assessment, urgent care, GP review, a referral to another doctor, further investigation or no treatment depending on your circumstances.